Support

Stuck after checkout, Patreon, downloads, or Foundry? Start here, or email us and we will help.

Contact

The email on your FantasyForgeworks account
Your short order ID (first 8 characters from the checkout receipt or Account / Order history), if the issue is about a purchase
A short description of what went wrong

Purchase did not unlock

Make sure you are signed in with the same account you used at checkout (the Stripe receipt email should match). Open your library — ownership usually appears within a minute. If it is still missing after a few minutes, email support with your short order ID.

How to download

Everything you own is in your library: per-token download pages, or one-click zip downloads for packs and bundles. Purchased downloads are high-resolution and watermark-free (including shadowless variants where available).

Patreon not unlocking packs

Subscribe on Patreon, then open Account and use Link Patreon or Refresh Patreon so your tier and pledge months sync. See How It Works (Patreon) to see which packs each tier unlocks.

Foundry module key

Generate or copy your module key from Account (shown in full only once when created — store it safely; you can revoke and regenerate anytime). Install and connect steps are on the Foundry Module page.

Refunds

Catalog items are digital goods delivered immediately. Except where required by law, sales are generally final once access is granted — see Terms of Service (Purchases, pricing, and refunds). If a download fails, a grant is missing, or you were charged in error, email support first. Please do not open a chargeback before contacting us; chargebacks without that step may result in account suspension.

Looking for how formats, pricing, and Patreon work? How It Works is the product explainer. This page is for troubleshooting and contact.